Refund policy

Last updated: July 28, 2026
We have a 7-day return request policy, which means you have 7 days after receiving your order to request a return, replacement, or refund, subject to the conditions outlined below.
To be eligible for a return, the product must be unused, unopened, in its original condition, with the original safety seal intact, all original labels attached, and in its original packaging. You must also provide a valid receipt, order confirmation, or proof of purchase.
Due to the nature of sports nutrition and dietary supplements, products with an opened box, broken safety seal, used contents, damaged packaging, missing accessories, or tampered labels are not eligible for return, refund, or exchange.
To start a return request, please contact our Customer Support Team at support@evopenutricare.com or call +91 74949 77748.
Return requests must be approved by our team before the product is shipped back.
Return Address:
Evope Nutricare
DDA Flat No. C-4E/322, Ground Floor,
Janakpuri,
New Delhi – 110058,
Delhi, India.
If your return request is approved, we will provide detailed instructions on how and where to send your package. Please do not return any product without prior approval, as unauthorized returns will not be accepted or processed.
Customers are responsible for ensuring that returned products are securely packed to prevent damage during transit. Evope Nutricare is not responsible for products lost or damaged while being returned to us.
For any questions regarding returns, refunds, or replacements, please contact us at:
Email: support@evopenutricare.com
Phone: +91 74949 77748
Our Customer Support Team is available Monday to Saturday, 10:00 AM to 6:00 PM (IST) to assist you with your request.

Damages and Issues
Please inspect your order immediately upon delivery. If you receive a product that is damaged, defective, leaking, expired, tampered with, incorrectly delivered, or incomplete, please contact us within 48 hours of receiving your order so we can evaluate the issue and provide an appropriate resolution.
To process your request efficiently, please provide:
Your Order Number
Clear photographs of the product and packaging
Photographs of the shipping label
An unboxing video recorded from the moment the sealed package is opened (if available)
Providing an unboxing video helps us verify transit-related issues and ensures a faster resolution. Evope Nutricare reserves the right to request additional information if required during the verification process.
Exceptions / Non-Returnable Items
Due to hygiene, food safety, and quality standards, certain products cannot be returned, refunded, or exchanged.
These include, but are not limited to:
Opened or used sports nutrition products
Products with broken or removed safety seals
Protein powders, Pre-Workout, Creatine, Amino Acids, Vitamins, and all other consumable supplements once opened
Products with damaged, altered, or tampered packaging
Products with missing labels, accessories, or contents
Products damaged due to improper handling or storage after delivery
Customized or personalized products
Clearance, promotional, or sale items
Gift Cards
For safety and quality reasons, all consumable products must be returned in their original unopened, unused, and resalable condition to qualify for a return or refund.
If you have any questions regarding the eligibility of your product, please contact our Customer Support Team before initiating a return request.
Exchanges
We only replace products if they are received in a damaged condition, are defective, or if an incorrect item has been delivered.
If you wish to exchange an eligible product, please contact us at support@evopenutricare.com with your order details, photographs, and any supporting evidence.
Once your exchange request is approved and the returned product passes our quality inspection, we will arrange for a replacement product to be shipped to you, subject to product availability.
If the requested replacement product is unavailable, we may offer an alternative product of equal value or process a refund, at our sole discretion.
Returned products that fail our quality inspection or do not meet our return eligibility criteria will not qualify for an exchange.

European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days of delivery without providing a reason, as required by applicable consumer protection laws.
To qualify for a return under this policy, the product must be unused, unopened, in its original condition, with all original labels attached, the safety seal intact, and returned in its original packaging, along with proof of purchase.
For health, hygiene, and food safety reasons, this right does not apply to opened, used, or unsealed sports nutrition products, dietary supplements, or other consumable goods where returns are restricted under applicable law.

Refunds
Once we receive your returned product, our Quality Control Team will inspect it to verify that it meets our return eligibility requirements.
After the inspection is completed, we will notify you by email regarding the status of your refund request. If your refund is approved, the refund will be processed to your original payment method within 7–10 business days.
Please note that your bank, payment gateway, or credit card provider may require additional time to process and reflect the refund in your account. Processing times may vary depending on your payment provider.
Refunds will only be approved if:
The returned product meets our return eligibility conditions.
The product is received in its original, unopened, unused, and resalable condition.
The original safety seal is intact.
The returned product matches the original item shipped by Evope Nutricare.
The return request has been approved by our Customer Support Team.
Refunds will not be approved in the following situations:
Products returned in opened, used, or consumed condition.
Products with broken safety seals or tampered packaging.
Products returned with missing contents, labels, or accessories.
Products damaged due to improper handling after delivery.
Returns that do not match the original shipped product.
Fraudulent, misleading, or abusive refund requests.
If more than 15 business days have passed since your refund was approved and you have not received the amount, please contact us at support@evopenutricare.com or call +91 74949 77748, and we will be happy to assist you.

Health & Safety Notice
Due to the consumable nature of sports nutrition products, dietary supplements, and wellness products, Evope Nutricare cannot accept returns, exchanges, or refunds for products that have been opened, used, consumed, or have a broken or tampered safety seal, except where required under applicable law or where the product received is defective, damaged during transit, expired, or an incorrect item was delivered.
For the safety of all customers, every returned product is carefully inspected before any refund, replacement, or exchange is approved. Products that do not meet our return eligibility criteria will be rejected and returned to the customer without any refund or replacement.
By placing an order on our website, you acknowledge and agree to the terms of this Refund Policy, including the return eligibility requirements for consumable sports nutrition products.

Order Cancellation
Orders can only be cancelled before they have been processed or dispatched from our warehouse. Once an order has been shipped, it cannot be cancelled.
If you wish to cancel your order, please contact our Customer Support Team immediately at support@evopenutricare.com or call +91 74949 77748. We will make every effort to accommodate your request if the order has not yet been dispatched.
If an order is refused at the time of delivery or returned due to an incorrect address, failure to accept delivery, or repeated unsuccessful delivery attempts, Evope Nutricare reserves the right to deduct applicable shipping, handling, and return logistics charges from the refundable amount.

Fraud Prevention
To protect our customers and maintain the integrity of our return process, Evope Nutricare reserves the right to reject any return, refund, replacement, or exchange request in cases involving suspected fraud, product switching, tampering, misuse, false claims, or abuse of our return policy.
We may request additional supporting evidence, including but not limited to photographs, videos, shipping labels, or order-related information, before processing any claim.
Any product returned that does not match the original item shipped by Evope Nutricare, or that has been intentionally damaged, altered, or replaced, will not be eligible for a refund, replacement, or exchange.
Evope Nutricare reserves the right to take appropriate action, including refusing future orders or reporting fraudulent activities to the relevant authorities where applicable.

Quality Inspection
All returned products are subject to inspection by our Quality Control Team before any refund, replacement, or exchange is approved.
Approval of a return request does not automatically guarantee a refund or replacement. The final decision will be made only after verifying that the returned product complies with our Return & Refund Policy.

Contact
If you have any questions regarding this Refund Policy or need assistance with your order, please contact us using the details below:
Evope Nutricare
Email: support@evopenutricare.com
Phone: +91 74949 77748
Return Address:
DDA Flat No. C-4E/322, Ground Floor,
Janakpuri,
New Delhi – 110058,
Delhi, India.
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM (IST)